jijibd Privacy Policy

jijibd collects personal information from you in three principal ways: information you provide directly when creating and managing your Account, information generated automatically through your use of the Platform, and information received from third-party service providers such as payment processors and identity verification agencies. The categories of data we collect are described in detail below.

1.1 Account Registration Data

When you register a jijibd Account, we collect your full legal name (as it appears on your National Identity Card or passport), mobile number registered in Bangladesh, email address, date of birth, and a password of your choosing. This information is required to create your Account, verify your identity, and comply with our Know Your Customer (KYC) obligations under applicable anti-money laundering standards.

1.2 Identity Verification (KYC) Documents

To process withdrawals and to comply with our AML obligations, jijibd may request copies of government-issued identity documents such as your Bangladesh National Identity Card (NID), passport, or driving licence. We may also request a selfie photograph for liveness verification, and proof of payment method (for example, a screenshot of the bKash or Nagad account registered to you). These documents are stored in encrypted form and are accessible only to authorised compliance personnel.

1.3 Payment & Transaction Data

When you deposit or withdraw funds, jijibd records the transaction amount, currency (BDT), timestamp (Bangladesh Standard Time), payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), and a transaction reference number. jijibd does not store full mobile banking PINs, card CVV numbers, or online banking passwords. Payment data is used solely to process your transactions, detect fraud, and comply with financial reporting requirements.

1.4 Gaming & Betting Activity Data

jijibd records information about your interactions with the Platform, including: the games you play and bets you place, bet amounts and outcomes, session start and end times, responsible gaming tool settings (deposit limits, session reminders, cooling-off periods), and any self-exclusion requests you submit. This data is used to operate the Platform, detect Prohibited Conduct, enforce responsible gaming controls, and resolve disputes.

1.5 Technical & Device Data

When you access jijibd via a web browser or mobile device, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This information is used for security monitoring, fraud prevention, platform optimisation, and geographic access controls.

1.6 Communications Data

If you contact jijibd's support team via live chat or email, we retain records of that correspondence — including the content of messages, timestamps, and any attachments — for the purposes of resolving your query, training support staff, and maintaining an audit trail of Customer interactions.

jijibd uses the personal data it collects for clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected without first obtaining your consent or having another lawful basis for doing so.

Purpose	Data Used	Legal Basis
Account creation and authentication	Registration data, device data	Contract performance
Processing deposits and withdrawals	Payment data, KYC documents	Contract performance, legal obligation
Identity and age verification (KYC)	KYC documents, registration data	Legal obligation (AML/18+ compliance)
Fraud detection and prevention	Transaction data, device data, betting activity	Legitimate interest
Responsible gaming controls	Betting activity, session data, self-exclusion requests	Legal obligation, legitimate interest
Customer support	Communications data, account data	Contract performance, legitimate interest
Platform analytics and improvement	Technical data, usage data	Legitimate interest
Promotional communications (opted-in only)	Email address, mobile number	Consent
Compliance with legal and regulatory obligations	All categories as required	Legal obligation

2.1 Marketing Communications

jijibd will only send you promotional emails or SMS messages about bonuses, seasonal offers (such as BPL season promotions, Eid specials, or Pohela Boishakh campaigns), and new game launches if you have opted in to receive such communications. You may withdraw your consent at any time by updating your Account notification preferences or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

2.2 Automated Decision-Making

jijibd uses automated systems to detect unusual betting patterns, potential account fraud, and AML risks. These systems may result in automated actions such as flagging a transaction for manual review, temporarily suspending a withdrawal, or triggering a KYC request. Where an automated decision significantly affects your Account, you have the right to request human review of that decision by contacting our support team.

jijibd processes your personal data under the following legal bases, which determine the lawful grounds for each processing activity:

• Contract Performance: Processing is necessary to perform the contract between you and jijibd — specifically, to operate your Account, accept your deposits, settle your bets, and pay out your winnings.
• Legal Obligation: jijibd is required by applicable laws — including anti-money laundering regulations and responsible gaming requirements — to collect, verify, and retain certain categories of personal data. This includes KYC documentation, transaction records, and self-exclusion records.
• Legitimate Interest: jijibd has a legitimate interest in protecting the security and integrity of its Platform, preventing fraud, detecting Prohibited Conduct, and improving the user experience. These interests are balanced against your privacy rights and do not override them.
• Consent: Where jijibd relies on your consent to process data — for example, for sending promotional communications — that consent is obtained explicitly at the point of collection. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jijibd does not sell or rent your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

4.1 Payment Processors

To process your deposits and withdrawals, jijibd shares the minimum necessary payment and identity data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Visa, and Mastercard. Each payment partner is bound by its own privacy policy and operates under applicable Bangladeshi financial regulations. jijibd is not responsible for the data practices of these third-party processors once data leaves our systems.

4.2 Identity Verification Providers

To fulfil our KYC obligations, jijibd may share your identity documents and registration data with third-party identity verification service providers. These providers process your data solely to verify your identity and return a verification result to jijibd; they are contractually prohibited from retaining or using your data for any other purpose.

4.3 Game Technology Providers

The casino games available on jijibd are powered by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, certain session and gameplay data (such as a session token, bet amounts, and game outcomes) may be transmitted to the relevant game provider's servers to operate the game correctly. Game providers do not receive your full personal profile and are contractually prohibited from using session data for marketing or profiling purposes.

4.4 Legal and Regulatory Authorities

jijibd may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law — for example, in response to a lawful court order, a statutory information request, or as part of an AML suspicious activity report. In such cases, jijibd will disclose only the data specifically required and will notify you where legally permitted to do so.

4.5 Business Transfers

In the event that jijibd undergoes a corporate restructuring, merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. jijibd will provide advance notice of any such transfer via the registered email address on your Account where practicable, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

jijibd uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your authenticated session, detect fraud, and understand how users interact with our pages. By continuing to use the jijibd Platform, you consent to the use of cookies as described in this section.

5.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your login session, process secure transactions, prevent cross-site request forgery (CSRF)	Session / up to 24 hours
Functional	Remember your language preference, responsible gaming settings, and display preferences	Up to 12 months
Analytics	Understand page performance, identify technical errors, measure feature adoption (anonymised data only)	Up to 13 months
Security	Detect bot activity, prevent account takeover attempts, flag unusual device fingerprints	Session / up to 30 days

5.2 Managing Cookies

You can control or delete cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or be notified before a cookie is set. Please be aware that disabling strictly necessary cookies will prevent you from logging in to your jijibd Account or completing financial transactions on the Platform. Disabling functional cookies may mean that your Platform preferences are not remembered between sessions.

5.3 No Third-Party Advertising Cookies

jijibd does not deploy third-party advertising or retargeting cookies on its Platform. We do not participate in cross-site behavioural advertising networks and do not allow advertising technology vendors to set cookies via jijibd pages.

jijibd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Data Category	Retention Period	Reason
Account registration data	Duration of Account + 5 years post-closure	AML obligations, dispute resolution
KYC identity documents	Duration of Account + 5 years post-closure	Legal obligation (AML regulations)
Transaction records	Minimum 5 years from transaction date	Financial reporting, AML compliance
Betting and gaming activity logs	3 years from session date	Dispute resolution, responsible gaming audit
Support communications	3 years from last interaction	Audit trail, quality assurance
Self-exclusion records	Duration of exclusion + 5 years	Responsible gaming obligation
Technical / device logs	90 days from collection	Security monitoring, fraud detection
Marketing consent records	Until consent withdrawn + 3 years	Demonstrating lawful marketing basis

Upon expiry of the applicable retention period, jijibd will securely delete or anonymise your personal data so that it can no longer be attributed to you. Where data has been anonymised rather than deleted, it may be retained indefinitely for aggregated statistical analysis.

jijibd implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• SSL/TLS encryption on all data transmitted between your device and jijibd's servers.
• AES-256 encryption at rest for all stored personal data and KYC documents.
• Role-based access controls ensuring that only authorised personnel with a demonstrated operational need can access personal data.
• Two-factor authentication (2FA) available to all Players and mandatory for all jijibd staff with access to production systems.
• Intrusion detection and monitoring systems operating continuously to identify and respond to suspicious activity on jijibd's infrastructure.
• Regular third-party security audits and penetration testing conducted on the Platform's infrastructure and application layer.
• Staff training on data protection obligations and secure data handling procedures.

Despite these measures, no data transmission over the internet or electronic storage system is entirely without risk. jijibd cannot provide an absolute guarantee of security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, jijibd will notify affected users via their registered email address without undue delay and will take immediate remedial action to contain the breach.

As a jijibd user, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". jijibd will respond to all verified requests within 30 calendar days.

jijibd is an online gambling platform strictly intended for adults aged 18 years and above. We do not knowingly collect, use, or store personal data from any individual under the age of 18. Age verification is performed at the point of registration via mobile number OTP and date of birth submission, and may be supplemented by KYC document checks.

If jijibd becomes aware — through its own verification processes or through a third-party notification — that a person under the age of 18 has created an Account and provided personal data, jijibd will immediately close that Account, delete the associated personal data, and void any bets or transactions placed from that Account. Any deposits made by an underage user will be returned to the payment source used, subject to standard payment processor processing times.

Parents and guardians who suspect that a minor in their care may have accessed jijibd are encouraged to contact [email protected] immediately. jijibd takes underage gambling prevention seriously and will act promptly on any credible report. We also recommend the use of parental control software to prevent minors from accessing gambling platforms.

jijibd reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the services we offer. The "Effective Date" displayed at the top of this document will be updated each time a revised version is published.

Where an update constitutes a material change to how we process your personal data — particularly changes that affect your rights or our obligations — jijibd will notify you at least 7 days in advance by sending a notice to your registered email address or mobile number, and by displaying a prominent notice on the Platform. For minor, non-material changes (such as clarifications of existing practices or corrections of typographical errors), jijibd may update the policy without advance individual notice.

Your continued use of the jijibd Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you may request Account closure in accordance with the Terms & Conditions before the updated policy takes effect.

We recommend bookmarking this page and reviewing it periodically, particularly before making significant deposits or providing new personal information to the Platform.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to report a concern about how jijibd handles your personal data, please contact our support team using the details below. jijibd aims to respond to all privacy-related enquiries within 5 business days and to complete formal data rights requests within 30 calendar days of identity verification.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request"
• Subject line for security disclosures: "Security Disclosure"
• Subject line for underage access reports: "Underage Access Report"
• Live chat: Available 24/7 via the jijibd Platform support widget
• Response time: Within 1 hour via live chat; within 24 hours via email for general queries; within 30 days for formal data rights requests

All privacy-related correspondence must be submitted in English so that our compliance team can process it accurately and maintain a consistent audit trail. jijibd will respond to all verified requests in English.