Responsible Gaming
at jijibd
Gambling should be an enjoyable pastime — never a source of financial stress or personal harm. jijibd is fully committed to providing every player in Bangladesh with the tools, information, and support needed to keep their gaming experience healthy, controlled, and well within personal limits. This page outlines our responsible gaming policy, the safeguards we offer, and how to access help.
Section 1
Our Commitment to Responsible Gaming
At jijibd, responsible gaming is not a compliance checkbox — it is a foundational principle that shapes every aspect of how we design and operate our platform. We believe that a sustainable, trustworthy gaming environment is one in which every player in Bangladesh can enjoy cricket betting, casino games, and slots without those activities interfering with their finances, relationships, or mental health.
Our responsible gaming framework is built around four core pillars: prevention (blocking underage access and educating users before problems develop), control (giving players practical tools to manage their own activity), intervention (detecting early signs of problem gambling and prompting users to reflect), and support (connecting players who need help with appropriate resources quickly and without judgment).
Every jijibd account comes with built-in responsible gaming controls accessible directly from the Account Settings panel. These tools are available 24 hours a day, 7 days a week, and can be activated instantly — no waiting period, no approval required for restrictions. Where a player requests a stricter limit (lower deposit cap, longer self-exclusion period), jijibd applies the change immediately and irrevocably for the duration specified.
We also train our customer support team to recognise and respond sensitively to indicators of problem gambling. If a support agent identifies patterns of concern during a player interaction, they are authorised to refer the player to our responsible gaming resources and, where appropriate, to escalate to our dedicated player welfare team. All such interactions are handled with complete confidentiality.
Prevention First
Strict age verification at registration prevents underage access before it begins.
Player-Controlled Limits
Every player sets and adjusts their own spend, loss, and session time controls.
Early Intervention
Our platform flags unusual patterns and prompts players to review their habits.
24/7 Support Access
Welfare support and account restriction requests are processed around the clock.
Our promise: jijibd will never use manipulative design patterns, false urgency messaging, or personalised pressure tactics to encourage a player to deposit beyond their stated comfort level. Responsible gaming protections take precedence over any commercial consideration.
Section 2
18+ Age Restriction & Verification
jijibd is strictly an adults-only platform. Access to all gambling services — including cricket betting, live casino, slots, and fishing games — is limited exclusively to individuals aged 18 years and above. This requirement is non-negotiable and is enforced at multiple stages of the player journey.
How jijibd Verifies Age
During account registration, every applicant is required to submit their date of birth. A one-time password (OTP) is sent to the registered Bangladesh mobile number to confirm ownership. Accounts where the submitted date of birth indicates the applicant is under 18 are blocked automatically and cannot proceed to the deposit stage.
For withdrawals and at periodic review intervals, jijibd may request KYC (Know Your Customer) documentation — typically a Bangladesh National Identity Card (NID) or passport — to confirm that the account holder's age is consistent with the date of birth provided at registration. Any account found to belong to a person under 18 will be closed immediately, all balances voided, and any deposits returned to the originating payment source (bKash, Nagad, Rocket, or bank account) subject to standard processing times.
Parental Controls
Parents and guardians in Bangladesh who are concerned that a minor in their care may be accessing gambling platforms — including jijibd — are encouraged to use device-level parental control software and to supervise internet usage. If you believe a minor has created a jijibd account, please contact [email protected] immediately with the subject line "Underage Access Report". jijibd will investigate and act on all credible reports without delay.
18+ only. Gambling is an adults-only activity. Individuals under the age of 18 are strictly prohibited from creating an account, depositing funds, or placing bets on the jijibd platform. Attempting to circumvent the age verification process is a violation of jijibd's Terms & Conditions and may result in permanent account closure.
Section 3
Deposit Limits & Spend Controls
One of the most effective tools for maintaining a healthy relationship with gambling is setting clear financial boundaries before you start playing. jijibd offers a comprehensive suite of spend controls that every player can configure independently, without needing to contact support.
Daily Deposit Limit
Set a maximum amount (in BDT) that can be deposited into your jijibd account within any rolling 24-hour period. Once the limit is reached, further deposits are blocked until the next day.
Weekly Deposit Limit
Define the maximum total deposits permitted across any rolling 7-day window. This is ideal for players who prefer a broader planning horizon when managing their gaming budget.
Monthly Deposit Limit
Cap your total deposits within a rolling 30-day period. A monthly limit provides a longer-term budget structure and is especially helpful for players who receive a monthly income.
Loss Limit
Set a ceiling on how much you are willing to lose over a defined period. If your net losses reach your specified threshold, your betting activity will be paused until the limit period resets.
Wagering Limit
Restrict the total amount wagered (total bets placed) within a set time period, independent of wins or losses. Useful for players who want to control game pace and total action volume.
Reducing vs Increasing Limits
Reducing a limit takes effect immediately. Increasing a limit (or removing one) requires a mandatory 7-day cooling-off period before the change takes effect — protecting you from impulsive decisions.
How to set your limits: Log in to your jijibd account, navigate to Account Settings → Responsible Gaming, and select the limit type you wish to configure. Enter the amount in BDT (e.g., ৳2,000 daily, ৳10,000 weekly) and confirm. The limit activates instantly. You can review your current limits at any time from the same panel.
Section 4
Time-Out & Session Management
Taking a short break from gambling can be a healthy and proactive step — whether you feel you have been playing more than intended, want to reassess your strategy, or simply need a pause. jijibd offers several time-management tools designed to support this.
Session Time Reminders
Players can enable session time reminders that trigger an on-screen notification after a specified duration of continuous play. Available intervals include 30 minutes, 1 hour, 2 hours, and 4 hours. The notification reminds you of how long you have been playing and prompts you to decide whether to continue or take a break. This feature is purely informational and does not interrupt active gameplay unless you choose to act on it.
Time-Out (Short Break)
A time-out places a temporary suspension on your jijibd account. During a time-out, you cannot log in, place bets, or make deposits. Time-out periods are available in the following durations:
- 24 hours — a brief overnight reset
- 7 days — a week-long break
- 30 days — a month-long pause
- 90 days — an extended break of three months
Time-out periods cannot be reversed early. If you request a 30-day time-out, your account will remain suspended for the full 30 days regardless of any subsequent requests to reactivate it. Any pending withdrawals at the time of activation will continue to be processed to your nominated payment method (bKash, Nagad, Rocket, or bank account).
Reality Checks
For players who prefer to stay in control during active sessions rather than setting hard stop times, jijibd's reality check feature displays a periodic summary of your current session — including total time played, net wagering result for the session, and the current Bangladesh Standard Time. This helps maintain awareness of time and spend without interrupting gameplay.
Tip: Setting a session reminder at 1 hour and a daily deposit limit of ৳1,000 is one of the simplest and most effective combinations for keeping gambling a casual, enjoyable activity rather than an extended habit. Both controls can be configured in under two minutes from Account Settings.
Section 5
Self-Exclusion Tools
Self-exclusion is a formal, longer-term commitment to stop gambling at jijibd. It is the appropriate tool when a time-out is not sufficient — for example, if you feel your gambling has become difficult to control, is causing you financial hardship, or is negatively affecting your relationships or daily responsibilities.
Self-exclusion at jijibd means your account is fully suspended for the chosen period. You will not be able to log in, deposit, place bets, or receive promotional communications from jijibd during the exclusion period. All marketing emails and SMS messages from jijibd to your registered contact details are suppressed immediately upon activation.
Available Self-Exclusion Periods
- 6 months
- 1 year
- 2 years
- 5 years
- Permanent (indefinite) — this cannot be reversed
How to Self-Exclude
You can request self-exclusion in two ways. The fastest method is via Account Settings → Responsible Gaming → Self-Exclusion, where you select your preferred duration and confirm with your account password. Alternatively, you may contact the jijibd support team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request", stating your account username and desired exclusion period. Support agents are trained to process self-exclusion requests as the highest priority and will activate the exclusion within 1 hour of receiving your request.
After Self-Exclusion Ends
When a self-exclusion period expires (for non-permanent exclusions), your account is not automatically reactivated. You must submit a formal reinstatement request and complete a mandatory 7-day cooling-off period, during which jijibd's player welfare team may reach out to ensure you are comfortable returning to the platform. Permanent self-exclusion cannot be reversed under any circumstances.
Important: Self-exclusion is a serious and irrevocable commitment for its full stated duration. jijibd will not process early reinstatement requests during an active self-exclusion period, regardless of the reason given. If you are unsure whether self-exclusion is the right choice, please speak with our support team first — we can help you consider whether a shorter time-out or a lower deposit limit might be more appropriate for your situation.
Section 6
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following behaviours and feelings are commonly associated with gambling that has moved beyond entertainment and begun to cause harm. If you recognise several of these in your own experience, we strongly encourage you to use jijibd's responsible gaming tools and to seek external support.
Spending more money on gambling than you originally planned or can afford to lose.
Chasing losses — placing more bets to try to recover money that was lost in previous sessions.
Lying to family members or friends about how much time or money you spend gambling.
Borrowing money from others (family, friends, or financial institutions) specifically to fund gambling.
Feeling restless, anxious, or irritable when you try to reduce or stop gambling.
Gambling to escape personal problems, stress, loneliness, or difficult emotions rather than for entertainment.
Neglecting work, studies, household responsibilities, or important relationships because of gambling activity.
Thinking about gambling constantly — planning future sessions, calculating odds, or reliving past wins and losses.
Making repeated unsuccessful attempts to cut back on gambling despite wanting to do so.
Continuing to gamble despite significant financial problems, debts, or loss of savings caused by gambling.
Recognising these signs is a strength, not a weakness. Many people in Bangladesh and around the world experience phases where gambling becomes more difficult to manage. Reaching out early — whether to jijibd's support team, a trusted family member, or an external counselling service — significantly improves outcomes. You do not need to wait until the situation becomes a crisis.
Section 7
Self-Assessment Checklist
The following checklist is adapted from internationally recognised problem gambling screening tools. Read each question honestly and consider how many apply to your gambling behaviour over the past 12 months. This is not a clinical diagnosis — it is a private reflection tool to help you gauge whether your gambling habits may warrant a closer look.
In the past 12 months, have you…
… spent more time or money on gambling than you intended when you started a session?
… tried to win back money you lost by gambling again, rather than accepting the loss?
… hidden your gambling activity or its financial impact from someone close to you?
… felt that you needed to gamble with increasing amounts to get the same level of excitement?
… experienced conflict at home, at work, or in friendships because of your gambling?
… used gambling as a primary way to relieve stress, anxiety, boredom, or depression?
… considered or actually borrowed money — or sold personal possessions — to fund gambling?
… felt a strong urge to gamble that was difficult to resist, even when you knew you should stop?
How to interpret your results: If you answered "yes" to 1–2 questions, your gambling appears to be broadly in control — but stay mindful. 3–4 "yes" answers suggests moderate risk; consider setting tighter limits or taking a time-out. 5 or more "yes" answers indicates a strong likelihood that your gambling is causing harm — we encourage you to self-exclude and speak with a support professional as soon as possible.
Section 8
Getting Help & Support Contacts
If you feel that gambling is negatively affecting your life — or the life of someone you care about — please do not hesitate to reach out. Help is available, and speaking to a professional is one of the most effective steps you can take. jijibd's support team is always available as a first point of contact, and we will never judge you for raising a concern about your gambling behaviour.
In addition to jijibd's own responsible gaming tools, we encourage players to seek support from professional counselling services. Talking to a trusted family member, a religious advisor, a mental health professional, or a community welfare service in your city — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or elsewhere in Bangladesh — can make a meaningful difference. You do not need to manage this alone.
jijibd Live Chat
Available 24/7. Request a time-out, deposit limit, or self-exclusion instantly via our support chat. Response within 1 hour guaranteed.
Email Support
Write to [email protected] with the subject "Responsible Gaming Request". Our welfare team responds within 24 hours.
Mental Health Professionals
Kaan Pete Roi (Bangladesh): a free emotional support and mental health helpline available to all Bangladeshi residents.
Community & Family Support
Local community centres, BRAC welfare programmes, and trusted religious or family advisors in your area can offer confidential guidance.
Confidentiality guaranteed: All responsible gaming requests — including self-exclusion, time-outs, and welfare consultations — are handled with complete confidentiality by jijibd's support and compliance teams. Your request will never be disclosed to other players or to third parties outside of jijibd's internal welfare process.
Play Responsibly with jijibd
Set your limits, know your boundaries, and enjoy everything jijibd has to offer — from BPL cricket betting to live casino and slots — as a safe, controlled experience.